Identification details of the website owner
The General Terms and Conditions of Contracting govern the sales relationship for the products that HORIZONT ATLANTIC S.L. markets through the website hosted at the URL www.horizontatlantic.com to any user.
In compliance with the duty of information, HORIZONT ATLANTIC S.L. (hereinafter the Owner) as owner of the blog (hereinafter THE WEBSITE or Blog) hereby communicates its identification details:
Company name: HORIZONT ATLANTIC S.L.
Tax ID (CIF) No.: B76515980
E-mail: info@horizontatlantic.com
Registered office: Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife)
Country: Spain
This information sets out and governs the conditions of use, the limitations of liability and the obligations that the users of the Website published under the domain name(s) undertake and agree to comply with.
Conditions of Contracting
The General Terms and Conditions of Contracting govern the sales relationship for the products/services that HORIZONT ATLANTIC S.L. markets through the website hosted at the URL www.horizontatlantic.com to any user.
Information / questions / complaints:
- HORIZONT ATLANTIC S.L., with CIF B76515980, registered office at Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife) – Tel.:922251771, e-mail: info@horizontatlantic.com
The purchase of the products and/or services offered through the Website entails acceptance of the terms and conditions set out in these General Terms of Service, so please read its content carefully before proceeding to accept them.
By placing a purchase order through the Website, the Customer declares to be over 16 years of age and to have the legal capacity to contract the products of the Website.
To place a purchase order, the Customer must follow each of the steps of the purchasing procedure provided for on the Website. HORIZONT ANTLANTIC S.L. reserves the right to modify the content and/or scope of the General Terms of Service at any time, without any need to notify or give prior notice thereof, so please read its content carefully, since it is the Customer's responsibility to review the General Terms of Service before purchasing any product on the Website.
The General Terms and Conditions of Contracting govern the distance selling relationship between HORIZONT ANTLANTIC S.L. and the user or customer, in accordance with the applicable legal provisions, in particular Law 7/1998, of 13 April, on General Contracting Terms and Conditions, Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
HORIZONT ANTLANTIC S.L. reserves the right to make any modifications it deems appropriate, without prior notice, to the General Terms and Conditions. Such modifications may be made through its websites, by any means admissible in law, and shall be binding for as long as they remain published on the website and until they are validly amended by subsequent modifications. Notwithstanding the foregoing, HORIZONT ANTLANTIC S.L. reserves the right to apply, in certain cases, Special Terms of Contracting in preference to these General Terms and Conditions when it deems it appropriate, announcing them in due time and manner.
The purpose of the website is the sale of products.
The duration of the contract shall be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms and conditions of contracting. Likewise, you declare that you are of legal age and have the legal capacity and capacity to act necessary to access the websites of HORIZONT ANTLANTIC S.L. and to contract through them.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-of-charge access platform for the online resolution of disputes with the consumer, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will discuss with both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.
To purchase our products, you may go to the corresponding section of our online shop.
It is an essential requirement to register as a user of the website in order to make an online purchase. In accordance with the applicable and current regulations on data protection, HORIZONT ANTLANTIC S.L. informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by HORIZONT ANTLANTIC S.L., for the purpose of processing such actions on the part of the user and managing subsequent actions arising therefrom.
Your data will be kept for the period strictly necessary to fulfil the purposes set out above, unless there is a legal obligation to retain it.
We inform you that the legal basis for the processing of your data is the correct performance of the contract between the parties and consent.
In accordance with the rights granted to you by the current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as of the consent given for their processing, by addressing your request to the address mentioned above or to the e-mail: info@horizontatlantic.com. You may address the competent Supervisory Authority to lodge any complaint you deem appropriate.
Once the purchase process has been completed, the customer will receive confirmation thereof by e-mail.
It is essential that the user provide a valid e-mail address during the purchase process.
If you do not receive confirmation within 24 hours of completing your order, please contact Horizont Atlantic SL at the customer service telephone number 922 25 17 71 or by e-mail at info@horizontatlantic.com
All the content of the website is in Spanish.
Upon receiving the product at the delivery address provided, the customer will receive an invoice or copy of the order.
Product characteristics
The characteristics of the products offered on this site appear on screen together with their visual identification.
Prices
All products/services indicate the sale price in Euros and do not include the Canary Islands General Indirect Tax (IGIC). If any other tax were applicable, this would be indicated (VAT).
Languages in which orders may be placed
The language used on the website is Spanish.
How to place orders
You must select the items you are interested in, entering the number of units and clicking the "add to basket" button to add them to the shopping basket. At any time you can view the contents of the shopping basket, where you can see the selected items, their price, taxes and shipping costs once your address has been entered. From this same window, before sending the order you can correct, change or cancel the selected products. Once you have finished choosing products, click the "basket" option and then "next". If you are registered as a user you will need to enter your credentials; otherwise, you must provide your e-mail address. Once the user's details have been validated, the delivery address will be confirmed and the shipping method chosen. As a last step you must enter your payment details. Once the process has been completed, you will receive confirmation of the purchase made.
Payment methods
Our online shop has the following payment method, with very high security standards to ensure payment with complete confidence:
- Payment by Visa or MasterCard credit/debit card. The customer may choose to pay by credit card, so that the transaction is confirmed at the time the order is placed.
Right of withdrawal
In accordance with the provisions of the General Law for the Defence of Consumers and Users, the customer shall have the right to withdraw from the contract within a period of fourteen calendar days without having to give any justification, save for a legal exception. The user is aware of and consents that the right of withdrawal shall not apply to the provision of aesthetic and aesthetic-medicine services once the service has been fully performed or once its performance has begun. Likewise, for reasons of health and hygiene protection, the right of withdrawal shall not apply to the sale of cosmetic products that have been unsealed after delivery. The withdrawal period shall end fourteen calendar days after the day the contract was concluded. To exercise the right of withdrawal, the customer must notify their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the withdrawal form template set out below, although its use is not mandatory. Both the e-mail address and the postal address to which you may send your request appear at the end of these purchase conditions. To determine compliance with the withdrawal period, the date on which the withdrawal statement was sent shall be taken into account. The provider shall communicate without delay to the customer, on a durable medium, acknowledgement of receipt of such withdrawal, in the event that this right is exercised by e-mail. The provider shall reimburse all payments received from the customer, including, where applicable, delivery costs, without undue delay and, in any case, before fourteen calendar days have elapsed since the date on which it was informed of the customer's decision to withdraw from the contract. The provider shall carry out the reimbursement using the same means of payment used by the customer for the initial transaction, unless the customer expressly states otherwise and provided that the customer does not incur any expense as a result of the reimbursement. However, in the event that the customer has expressly selected a delivery method other than the least costly standard delivery method, the provider shall not be obliged to reimburse the additional costs arising therefrom.
The customer must return the products making up the order subject to the return in perfect condition, without any undue delay and, in any case, no later than within a period of fourteen calendar days from the date on which they communicate their decision to withdraw from the contract. This period shall be deemed to have been met if the customer returns the goods before the fourteen calendar day period has ended. The customer shall only bear the direct costs of returning the order.
Withdrawal form
For the attention of: (identify the provider as set out in the first paragraph of these terms)
I hereby give notice that I withdraw from the sales contract relating to the order placed through the website www.horizontatlantic.com
Order date: dd-mm-yyyy
Order No.:
Customer's full name:
Customer's address:
Customer's signature: (if delivered on paper)
Date: dd-mm-yyyy
Applicable warranties
All products offered through the website are completely original, unless otherwise stated in their description. All of them have a warranty period of two years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.
Shipping methods, delivery time and transport
Shipping costs: Shipping costs are €50 and will appear for express acceptance by the user before completing the purchase process, once the user has provided the order's delivery address. Shipping costs will be free once the order exceeds €200. The user will be able to see the costs stated on the invoice. In the event of return of the goods, shipping costs shall be borne by the customer. HORIZONT ATLANTIC SL will charge shipping costs for each delivery.
Dispatch of the order shall remain pending until all products are available. If the customer wishes to receive partial orders, they must contact HORIZONT ATLANTIC SL to be informed of the procedure to follow. In order to avoid delaying delivery of the available products, HORIZONT ATLANTIC SL recommends not mixing back-order products with products currently available in the catalogue, and placing orders separately.
Delivery time and transport: The average delivery time is 5 business days following the day the order is placed. Orders placed on Saturday and Sunday are prepared starting Monday or the first following business day.
Pricing policy
The provider unilaterally reserves the right to modify the price of the products offered through this Website; the prices in force in the advertising coinciding with the time the order is placed shall apply, in order to guarantee the customer the accuracy of the price of the products.
Applicable Law and Jurisdiction
These terms and conditions shall be governed and interpreted in accordance with Spanish law insofar as not expressly established otherwise. The parties agree to submit to the courts of the consumer's domicile any dispute that may arise from the provision of the products or services covered by these Terms and Conditions. In the event that the consumer's domicile is outside Spain, the Parties expressly waive any other forum, submitting to the Courts and Tribunals closest to the town of Santa Cruz de Tenerife (Spain).
Buyer security and protection
Our website is protected with an SSL (Secure Sockets Layer) certificate, which is used to establish an encrypted connection between our customers' browser or computer and our server and website. The SSL connection protects confidential data, such as credit card information, exchanged during each visit (referred to as a "session") and prevents it from being intercepted by unauthorised parties.
Likewise, the 3DSecure system is used on the payment gateways, redirecting the data to secure servers without this merchant being able to access or store it.
Questions or complaints
Horizont Atlantic has official complaint forms available to consumers and users; you may request them at our office or through any of the means of communication described below:
Horizont Atlantic S.L.
Address: Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife)
Telephone: 922 25 17 71
Email: info@horizontatlantic.com