Identification Details of the Website Owner
The General Terms and Conditions of Contract govern the sales relationship for the products that HORIZONT ATLANTIC S.L. markets through the website hosted at the URL www.horizontatlantic.com to any user.
In fulfilment of the duty to provide information, HORIZONT ATLANTIC S.L. (hereinafter the Owner) in its capacity as owner of the blog (hereinafter THE WEBSITE or Blog) hereby communicates the following identification details:
Company name: HORIZONT ATLANTIC S.L.
Tax ID No.: B76515980
E-mail: info@horizontatlantic.com
Registered address: Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife)
Country: Spain
The present information forms and governs the conditions of use, the limitations of liability and the obligations that users of the website published under the domain name(s) assume and undertake to respect.
Terms and Conditions of Contract
The General Terms and Conditions of Contract govern the sales relationship for the products/services that HORIZONT ATLANTIC S.L. markets through the website hosted at the URL www.horizontatlantic.com to any user.
Information / queries / complaints:
- HORIZONT ATLANTIC S.L., with Tax ID B76515980, registered address Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife) – Tel:922251771, e-mail: info@horizontatlantic.com
The purchase of the products and/or services offered through the Website entails acceptance of the terms and conditions set out in these General Terms and Conditions of Service; therefore, before proceeding with acceptance, please read the content carefully.
By placing a purchase order through the Website, the Customer declares that they are over 16 years of age and have the legal capacity to contract the products offered on the Website.
To place a purchase order, the Customer must follow each of the steps of the purchasing procedure set out on the Website. HORIZONT ATLANTIC S.L. reserves the right to modify the content and/or scope of the General Terms and Conditions of Service at any time, without prior notice, so please read the content carefully as it is the Customer's responsibility to review the General Terms and Conditions of Service before purchasing any product from the Website.
The General Terms and Conditions of Contract govern the distance selling relationship between HORIZONT ATLANTIC S.L. and the user or customer, in accordance with the applicable legal provisions, in particular, Law 7/1998 of 13 April on General Terms and Conditions of Contract, Law 3/2014 of 27 March amending the consolidated text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
HORIZONT ATLANTIC S.L. reserves the right to make such modifications as it deems appropriate, without prior notice, to the General Terms and Conditions. Such modifications may be made through its websites, by any legally admissible means, and shall be binding for as long as they remain published on the website and until they are validly amended by subsequent provisions. Nevertheless, HORIZONT ATLANTIC S.L. reserves the right to apply, in certain cases, Particular Terms and Conditions of Contract in preference to these General Terms and Conditions when deemed appropriate, announcing them in due time and form.
The purpose of the website is the sale of products.
The duration of the contract shall be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you are aware of, understand and accept the conditions of use and these general terms and conditions of contract. Likewise, you declare that you are of legal age and have the necessary legal and acting capacity to access the websites of HORIZONT ATLANTIC S.L. and to contract through them.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for the online resolution of disputes with consumers, without the need to resort to the courts, through the intervention of a third party, known as a Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will dialogue with both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.
To purchase our products, you may go to the relevant section of our online shop.
It is an essential requirement that you register as a user of the website in order to make an online purchase. In accordance with the applicable and current regulations on data protection, HORIZONT ATLANTIC S.L. informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by HORIZONT ATLANTIC S.L., for the purpose of processing such actions by the user and managing subsequent actions derived therefrom.
Your data will be retained for the strictly necessary period to fulfil the purposes set out above, unless there is a legal obligation to retain them.
We inform you that the legal basis for the processing of your data is the proper performance of the contract between the parties and consent.
In accordance with the rights conferred on you by the current data protection regulations, you may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as the consent given for the processing thereof, by addressing your request to the address mentioned above or to the email address: info@horizontatlantic.com. You may also address the competent Supervisory Authority to lodge any complaint you consider appropriate.
Once the purchase process is complete, the customer will receive a confirmation by email.
It is essential that during the purchase process the user provides a valid email address.
If within 24 hours of completing the order you do not receive the confirmation, please contact Horizont Atlantic SL by phone on the customer service number 922 25 17 71 or by email at info@horizontatlantic.com
All website content is in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Product Specifications
The specifications of the products offered on this site appear on screen alongside their visual identification.
Prices
All products/services show their selling price in Euros and do not include the Canary Islands General Indirect Tax (IGIC). Should any other tax be applicable, this will be indicated accordingly (VAT).
Languages in which orders may be placed
The language used on the website is Spanish.
How to place orders
You must select the items you are interested in, entering the number of units and clicking the "add to basket" button to add them to the shopping basket. At any time you can view the contents of the shopping basket, where you will be able to see the selected items, their price, taxes and shipping costs once you have entered your address. From this same window, before submitting the order, you will be able to correct, change or cancel the selected products. When you have finished selecting products, click on the "cart" and "next" option. If you are registered as a user you will need to enter your credentials; otherwise, you will need to provide your email address. Once your user details have been validated, the delivery address will be confirmed and the shipping method will be selected. As a final step you will need to enter your payment details. Once the process is complete, you will receive a confirmation of the purchase made.
Payment methods
Our online shop offers the following payment method, with very high security standards to ensure payment with complete confidence:
- Payment by Visa or MasterCard credit/debit card. The customer may choose to pay by credit card, in which case the transaction will be confirmed at the time the order is placed.
Right of withdrawal
In accordance with the provisions of the General Law for the Defence of Consumers and Users, the customer shall have the right to withdraw from the contract within a period of fourteen calendar days without the need to provide justification, except where a legal exception applies. The user is aware of and consents to the fact that the right of withdrawal shall not apply to the provision of aesthetic and aesthetic medicine services once the service has been fully performed or when its performance has begun. Likewise, for reasons of health protection and hygiene, the right of withdrawal shall not apply to the sale of cosmetic products that have been unsealed after delivery. The withdrawal period shall expire fourteen calendar days from the date of conclusion of the contract. To exercise the right of withdrawal, the customer must notify their decision to withdraw from the contract by means of an unambiguous statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form set out below, although its use is not mandatory. Both the email address and the postal address to which you may direct your request appear at the end of these purchase conditions. To determine compliance with the withdrawal deadline, the date on which the withdrawal statement is dispatched shall be taken into account. The provider shall communicate without undue delay to the customer, on a durable medium, acknowledgement of receipt of the withdrawal, in the event of receiving the exercise of this right by email. The provider shall reimburse all payments received from the customer, including, where applicable, delivery costs, without undue delay and, in any event, before fourteen calendar days have elapsed from the date on which the provider was informed of the customer's decision to withdraw from the contract. The provider shall carry out the refund using the same means of payment used by the customer for the initial transaction, unless the customer expresses otherwise and provided that the customer does not incur any costs as a result of the refund. However, in the event that the customer has expressly selected a method of delivery other than the least expensive standard delivery method, the provider shall not be obliged to reimburse the additional costs arising therefrom.
The customer must return the products comprising the order subject to the return in perfect condition, without undue delay and, in any event, no later than fourteen calendar days from the date on which they communicate their decision to withdraw from the contract. This deadline shall be deemed to have been met if the customer returns the goods before the fourteen calendar day period has expired. The customer shall only bear the direct costs of returning the order.
Withdrawal form
To the attention of: (identify the provider as set out in the first paragraph of these conditions)
I hereby notify that I withdraw from the contract of sale relating to the order placed through the website www.horizontatlantic.com
Order date: dd-mm-yyyy
Order No.:
Customer's name and surname(s):
Customer's address:
Customer's signature: (if submitted on paper)
Date: dd-mm-yyyy
Applicable guarantees
All products offered through the website are completely original, unless otherwise indicated in their description. All carry a two-year guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.
Shipping methods, delivery times and transport
Shipping costs: Shipping costs are 50€ and will be shown for the user's express acceptance before the purchase process is completed, once the user has provided the order's shipping address. Shipping costs are free once the order exceeds 200€. The user will be able to see the shipping costs stated on the invoice. In the event of a return, shipping costs shall be borne by the customer. HORIZONT ATLANTIC SL will charge shipping costs for each delivery.
Dispatch of the order will remain pending until all products are available. If the customer wishes to receive partial orders, they must contact HORIZONT ATLANTIC SL to be advised on the procedure to follow. To avoid delays in the delivery of available products, HORIZONT ATLANTIC SL recommends not mixing pre-order products with products available in the catalogue and placing orders separately.
Delivery time and transport: The average delivery time is 5 working days from the day the order is placed. Orders placed on Saturdays and Sundays are prepared from Monday or the first working day.
Pricing policy
The provider unilaterally reserves the right to modify the price of the products offered through this Website; the prices in force in the advertising at the time the order is formalised shall apply, in order to guarantee the customer the accuracy of the product prices.
Legislation and Jurisdiction
These conditions shall be governed or interpreted in accordance with Spanish legislation in all matters not expressly established herein. The parties agree to submit any dispute arising from the provision of the products or services covered by these Conditions to the courts and tribunals of the consumer's place of domicile. In the event that the consumer is domiciled outside Spain, the parties expressly waive any other forum, submitting to the courts and tribunals closest to the city of Santa Cruz de Tenerife (Spain).
Security and buyer protection
Our website is protected with an SSL (Secure Sockets Layer) certificate, which is used to establish an encrypted connection between our customers' browser or computer and our server and website. The SSL connection protects confidential data, such as credit card information, exchanged during each visit (known as a “session”) and prevents it from being intercepted by unauthorised parties.
Furthermore, the 3DSecure system is used in payment gateways, redirecting data to secure servers without this establishment being able to access or store them.
Queries or complaints
Horizont Atlantic has official complaint forms available to consumers and users; you may request them at our office or through any of the means of communication described below:
Horizont Atlantic S.L.
Address: Camino Villa, 74 – 38206 San Cristóbal de la Laguna (Santa Cruz De Tenerife)
Phone: 922 25 17 71
Email: info@horizontatlantic.com